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Peace of Mind Delivered: Bayside Shipping Protection Explained

Ever wonder what happens if your order gets lost in the mail? With Bayside Shipping Protection, you can relax and shop with confidence! This affordable service ensures you get the items you ordered, even if your package is lost, damaged, or delivered but not received.

Here's how it works:

  • Simply select Bayside Shipping Protection at checkout for a small fee (typically between $1.25 and $10.00, depending on your order total).
  • If there's an issue with your delivery, filing a claim is easy. Just email us at cs@baysidesoapworks.com with a description of the problem and any photo evidence you have.
  • We'll track your package for a few days and work to resolve the issue. If a replacement isn't available, we'll issue a full refund.

What's considered a lost package:

  • Shipments that state 'delivered' by the courier but you did not receive it. 
  • Domestic shipments where tracking shows 'in transit' for 7 days or more.
  • International shipments were tracking shows 'in transit' for 30 days or more.

What's considered a damaged package:

  • Items that were damaged in transit.
  • Some items are missing due to the box/package opening during transit.

What's not covered:

  • Packages that have GPS location evidence that it was delivered to your property or at a secure location.
  • Missing packages or packages returned to sender due to incorrect address information provided by the customer.
  • Delivery delays.
  • Orders that have not shipped yet.
  • Orders held in customs.

How to submit a claim:

Please contact us at cs@baysidesoapworks.com. A member of our customer service team will assist you within 1-2 business days.

What to include in your claim email:

  • Subject line: Shipping Protection Claim for order <insert order number>. Your order number can be found on your order confirmation email.
  • Description of issue.
  • Photo evidence of damage if applicable.
  • There is a 7-day waiting period for orders marked as delivered. Quite often, these orders show up within 2-3 days of being marked as delivered.

We will continue to track your package. Should it appear, we will ask that the package be shipped back to us at our expense.

What happens after your claim has been submitted:

  • After your claim has been submitted, please allow us 7 business days to work on your claim.
  • Once your claim has been approved, we will send you a replacement if available, or issue you a refund back to the method of payment on file.

By selecting Bayside Shipping Protection, you agree to these terms:

  • Bayside Shipping Protection is optional, but by deselecting shipping protection, we will not be liable for lost or stolen packages, including packages that are confirmed delivered by the carrier, but not received.
  • If shipping protection is not purchased, the customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Please use the resources below to file a claim with the carrier if the package has been lost in transit & Bayside Shipping Protection was not purchased (we can also assist with this if needed):
  • Packages will not be reshipped, nor will refunds given if packages are lost, stolen, or shown delivered but not received by the carrier, and no insurance was purchased.
  • We reserve the right to classify your package as delayed if there are known delays in your area.
  • Shipping protection does not cover packages that have a GPS location or photographic evidence that it has been delivered to your property, are with a neighbor, or at a secure location.
  • We reserve the right to deny claims due to insurance fraud, and/or abuse.
  • Shipping protection is non-refundable.
  • Shipping protection can not be canceled after an order has shipped.
  • Claims must be filed within 30 days. 

 Don't let shipping worries hold you back from enjoying our amazing products! Add Bayside Shipping Protection to your cart today.

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Based on 40 reviews
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Amazing

Smells so real just want to eat it 😋

Thank you! Glad you enjoy it. We love the resort/theme park inspired scents :)

Quality Natural Products

I just love Bayside Soapworks! They have a fantastic line of custom made products with a large variety of scents. I have used many of their products and I'm especially fond of the body powder, shampoo bar, linen spray and car air freshener. My boyfriend enjoys the beard oils. It conditions his beard without leaving a greasy feel and they have lovely mild scents and does not irritate his skin. I recently discovered their line of Pet Care Shampoo and I look forward to trying that next!!!

Thank you for your kind words and for being a loyal customer, we truly appreciate it!

By far the best!

Goodbye, exfoliators, hello this!!!
Most amazing product ever. Period.
Need I say more??!

Thank you for your glowing review! We are thrilled to hear that our Mango Dragonfruit Sugar Scrub has exceeded your expectations. More to come soon!

Amazing!

Not overpowering like most body mists tend to be. Very light, yet powerful at the same time.
I’d like the entire collection…

Hi there! Thank you so much for your kind words about our Luxury Body Mist. We're in the process of adding some new fragrances in the next couple of months!

R
Going Bananas Soap Bar
RAESHAD J.
Going bananas

I love love the going bananas soap.i have been using it for four years now.please continue to make this soap it’s great.

Thank you! Good news, the fragrance isn't going away anytime soon. We did however, give the soap an upgrade which will be online later today. The bar is now larger, we also added some hemp oil and kaolin clay. The colors are a bit different, but everything else stays the same :)

Not so much pine.

I wear pine & fir scents because I am an avid gardener & florals attract mosquitoes and bees so I was thrilled to see pine body powder! Unfortunately, the pine scent is very mild & is pretty much overwhelmed by a floral scent.(think shower to shower with a little bit of pine) so I am very disappointed. Too bad because I would have been a customer for life if it actually smelled like pine.

Hi, we have sent you an email. We don't want anyone disappointed.

If you’re skeptical of bar shampoo, let this cast away all doubts

I’ve wanted to switch to bar shampoo and move away from plastic packaging for awhile. Another company markets heavily on social and caught my attention, but the price point and shipping were too steep for something I wasn’t sure I would stick with, so I went searching for a similar cedar scent when I found this one an Bayside. The price was fair and reasonable, the shipping incredibly fast and fairly priced and I knew I was supporting woman-owned small business and reducing my environmental impact—but would it work? Could I get the same rich lather that the half-gallon plastic tubs of “3 in 1” give me with the smells I love from the trendy brands that tragically leverage toxic masculinity and turned me off of their product? The answer is YES. It’s lather on lather in lather —like an almost cartoonish amount. The smell is fantastic, my hair feels better than it ever has and is actually brushable (it’s notoriously thick and wavy). I’d bought some body wash from another place that doesn’t lather nearly as well and costs 3 times as much so I’ve just put in my order of bar soap as well. I’m so pleased with the product, the variety and the price I can’t wait to try others. Do good, smell good, take care of yourself, the planet and support small business —that’s a win every way around!

Thank you! We're glad you liked our shampoo bar! Thanks for supporting our small business (oh, although we also love to support women owned business, we are guys :) )
If you like Tea Tree..try our Renewal Zen Shampoo bar, a blend of tea tree, rosemary, mint and lavender!

L
Magical Holiday Body Powder
LISA S.
Magical!

Love all your soaps and powders love this magical scent! Not too strong just right!

Thank you!!

Awesome Powder

I purchased this key lime body powder is a replacement for the long discontinued Caswell-Massey lime talc. I use it after shaving to reduce shave shine. This works great and I am glad to have found it as I had used up the last of the C-M talc. Smells great and brushes easily with a neck duster.

Great for bathing foster pups and dogs!

Lathered nicely, slight smell, rinsed easily and pups were willing! Good rubdown with freshly washed and dried towels and the pups were ready to give kisses and take a map!

J
Mountain Trail Soap Bar
J.Y.
Very distinct scent.LOVE IT

This bar is the first one of alot of different scents and I already love this soap..Price is good and it seams to last well as I shower 2 times a night due to my machinest job.Im very happy with my purchase and will buy again when I get low or find out about any sales.

Thank you! Be on the lookout next month

enjoying this a lot

This really does smell like candy and bubblegum to me. So fun and whimsical. The soap is also well made, lathers up very well and is easy to rinse off. I will probably buy from this soap maker again!

Thank you!

Saturday Morning Cartoons

The scent was really amazing , it smells like fruity pebbles or fruit loops. It’s like a comfort food in a candle form. Burns really well and evenly. The candle itself is packaged very well , it’s in a glass container with a very pretty wooden top. Will definitely order again.

Thanks! This is an amazing fragrance!

Tropical hideaway

Package arrived quickly and it was packed very well. I ordered a few different scents but this one was one of my favorites. It has the perfect blend of tropical fruit scents. Will definitely be buying more of these!

Thank you! We've got some amazing new fragrances coming this spring!!

My mistletoe soap bar

Well I know it is going to sound unrealistic but I wash my hair with this soap for last two years, I heard from old lady that it is good for people who loose their hair,since I'm using this soap my hair is looking better,fuller and eaven my hair lady asked me what do I do because my hair looks so much better. I use just mistletoe soap bar no more shampoo or conditioner.

Thank you!

L
Cucumber Melon Body Powder
LISA S.
Cucumber melon awesome

Love this company! Each powder was wrapped separately and gift bagged! They really make you feel special! I love everything about this company and was exactly what I was looking for as it's all natural no chemicals! Will be recommending to my family and friends! Amazing

Thank you. We’re glad you like this

L
Going Bananas Body Powder
LISA S.
Best powder bananas!

Love this soap and this company! Will be ordering more!

Thank you!

A
Candied Ginger Soy Melt
AIMEE H.
Amazing Company!

Everything I have ever received from Bayside Soapworks is high quality but this last order I placed really stood out. I treated our family to a wide variety of body washes, bar soaps, body sprays, sugar scrubs, wax melts and a wax warmer and our home and bodies now smell amazing! Every single item is handmade in California, with the highest quality ingredients and packaged beautifully. The soaps and body wash smell amazing and leave you with soft clean skin. The sugar scrubs are just the right consistency to exfoliate your way to baby smoothe skin (the Cherry Almond scent is my favorite!) The body sprays get me compliments everywhere I go. And finally, the wax melts and candle products are long lasting, fragrant and in a delectable variety of scents. They even offer a wide array of wax warmers at a great price so you have everything you need. I will not get home and body products anywhere else ever again. Thank you Bayside Soapworks!

Thank you! We are glad you enjoy everything :)

T
Brown Sugar & Fig Body Powder
Terri M.
Brown Sugar and Fig Powder

This used to be one of my favorite scents from Bath and Body Works. It didn’t smell anything like it but I liked the light powder scent it had.

Lushious

First time buying n I love this smell alot,it lathers nice n nice size fie the money. Been years since I bought store soaps.Now hope they come out with a peppermint one , don't care for citrus or lavender scents , allergies !

Thank you! We actually will have a peppermint fragrance coming soon :)

R
Balsam Air 3 Wick Candle
Rhonda H.
Great winter scent

Beautiful clean crisp winter scent. Burns evenly. Shipping was was fast and the little soap and wax melt samples are an amazing and unexpected surprise whenever I open a box from Bayside. I have purchased a few things from this company and they never disappoint. Also a quick shoutout to the Blended Gen podcasts where I first heard about Bayside. I have not been happier with my purchases.

Thank you again! Glad you like it :)

Body powder

Love this product snd everything I’ve ordered for bayside. High quality products!

Thank you!

T
Captivated 3 Wick Candle
Teresa M.
I love how my house

I love how my house smells!

Thank you!

My signature lotion now

My signature lotion now

We are so glad you like it! :)

T
Sierra Winter Candle
Teresa M.
Smells amazing!!!!

Smells amazing!!!!

Thank you. We have more fragrances planned for launch in the new year! :)